Support
Get help with GeoInfer — documentation, email support, and direct help.
Support
We're here to help. Choose the channel that fits your question best.
Contact options
Email support
support@geoinfer.com — for account, billing, and API issues.
API Reference
Full interactive docs for every public endpoint.
API Keys
Create and manage your API keys at app.geoinfer.com/en/api.
GeoInfer clients have a private Slack channel shared directly with our team — use it to get help, share feedback, or discuss your integration.
Getting help fast
Check the docs first
Most questions are answered in the Quickstart, Authentication, or the API Reference. The API reference has a Try It panel — you can run live requests directly from the page.
Search
Use the search bar (⌘K) to find any page, heading, or code example across all docs.
For account, billing, key management, or enterprise inquiries, email support@geoinfer.com. Include your account email and any relevant prediction_id (returned on every API response).
Common issues
Response time SLA: we aim to reply to all support emails within one business day.